We know the feeling. You've ordered something gorgeous and now you can't wait for it to arrive. You'll find everything you need to know about delivery below, but if you have a question that isn't covered, please contact our Customer Service team.
How much does delivery cost?
All deliveries from Yeltuor are shipped with Australia Post express delivery service at a flat rate of $4.95.
How long does delivery take?
At Yeltuor, we guarantee to ship your goods within 24 hours of receiving orders. Depending on where you live, you should receive your goods in 2-3 days. The Australia Post Express Service - guarantees next business day delivery within the Express Post network. The Express Post network covers over 80% of Australian business addresses, private addresses and Post Office boxes. Delivery outside this network will receive the fastest possible delivery using existing transport links.
Do you deliver to work addresses?
Yes, Yeltuor is happy to deliver to your work address, just be sure to put as much information as possible in your address details, so your purchases don't go astray!
Do you deliver to PO boxes?
Yes, Yeltuor can deliver to PO boxes, no problem.
Do I need to sign for deliveries?
Parcels do not have to be signed for - we put a “do not safe drop” sticker on all parcels to street addresses and if no-one is home the customer needs to pick up from their nearest post office.
I have received a faulty item, what should I do?
If you have received an item from Yeltuor with a defect, please contact our Customer Service team so they can help resolve the problem as quickly as possible.
I have received an incorrect item, what should I do?
If you have received an incorrect item, please contact our Customer Service team so they can help resolve the problem as quickly as possible.
An item is missing from my order, what should I do?
If there is something missing from your order, please contact our Customer Service team so they can help resolve the problem as quickly as possible.
Do you ship overseas?
Yes we do deliver to international destinations. There will be a flat rate charged of AUD$19.95. Delivery time will be dependent on your country’s postal network.
Talk to Yeltuor
Our customers mean everything to us, so we want to hear from you. Please feel free to drop us an email to firstname.lastname@example.org or call us on 1300 565 096 (AUS), join us on Facebook or follow us on Twitter.
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