We hope you love what you've purchased at Yeltuor but we understand that sometimes items don't fit or suit. That's why we're all about making your shopping experience as easy and enjoyable as possible. You’ll find everything you need to know about our online and in store returns policy below. For any further enquiries please contact our customer service team.
Please ensure all items are unworn and unused with the original tags still attached and returned within 30 days of purchase.
You have TWO options for online returns -
OPTION 1: REFUNDID
OPTION 2: STANDARD RETURN
To return an item for exchange, store credit or refund please follow these simple steps:
Please carefully wrap your item and post it to us at:
IMPORTANT: If you are emailing the Returns Form back to us, please leave a note inside your package with your full name and order number. This will help us identify your return when it arrives.
What is your returns policy for online purchases?
Our returns policy is straightforward; just remember that item(s) must be:
- Returned within 30 days of purchase if purchased online and returning via post.
- Unworn and unused with the original tags still attached.
- In the original packaging, which must be in the original condition.
- Please note: We cannot accept returns for jewellery, underwear or evening wear.
How much does it cost to return an item?
Unfortunately we cannot cover the cost of returning items to Yeltuor. However, we will not charge you when we send any standard exchanged items back to you.
Do you return sale items?
Yes, you can return sale items purchased online, however all items reduced by 70% or more are final and cannot be returned or exchanged unless faulty.
What’s the best way to process an exchange?
The quickest and most efficient way to exchange an item is to process an instant refund through our returns partner Refundid, and simply make a new purchase of the item you are after. This way you won’t have to wait for us to receive your returned item before your new item is posted out to you. Alternatively, you can request a standard exchange via our returns form.
Please note, if you opt for an instant refund via Refundid and repurchase another item as an exchange, you will be charged for postage on the new item if it costs less than $100.
How long do refunds for online purchases take to process?
Regular refunds will be processed within 2 business days of receiving your item at our warehouse. You'll receive a confirmation email when your refund is complete. Refunds processed through Refundid will be processed instantly.
How do you process refunds for online purchases?
Your refund will be credited into the same account from which your payment was made. Refunds processed via Refundid will be credited into your nominated account.
What happens if my item is faulty?
If you have received an item from Yeltuor with a defect, please contact our Customer Service team so they can help resolve the problem as quickly as possible.
I received an item I didn't order, what should I do now?
If you have received an item different to the one you ordered, contact our Customer Service team who will work with you to resolve the problem as quickly as possible.
What if my exchange costs less or more than the purchase price?
If the item(s) you are exchanging for cost less or more than the purchase price of the original item, we will either refund or charge you the difference. If you need help making an exchange, please contact our Customer Service team.
Can I return online purchases in store?
Yes, online purchases can be refunded or exchanged in store within 30 days of purchase. Please bring proof of purchase with you and ensure item(s) comply with our returns policy. Please allow up to 3 business days for refunds to be processed.
In store returns
Items purchased in-store and returned in original condition (with tags attached) may be exchanged for a new item or store credit within 7 days. This excludes: sale items, accessories, underwear and evening wear. Please choose carefully as we do not refund for change of mind. We will happily exchange, credit or refund any faulty items according to manufacturer’s conditions. Proof of purchase must accompany any return.